ChatBot Engine – KB uses a language model trained on a knowledge base for efficient response generation.

Key Features:

• Knowledge-Driven Responses: Accesses a large knowledge base to answer customer queries accurately.
• Natural Language Understanding: Analyzes intent for precise and relevant answers.
• Multi-Channel Deployment: Deployable on websites, mobile apps, and social media.
• Context Retention: Remembers past interactions for coherent multi-turn conversations.
• Continuous Learning: Adapts and improves with ongoing use based on interactions.

USP:

• Tailored to respond using specific organizational knowledge for high accuracy.
• Versatile deployment on multiple channels for seamless customer support.